Services |
| Telephone Repairs |
| Telephone Moves, Adds, Changes |
| Cellular Telephone |
| Billing Information |
| Speech Recognition System - ADVICE |
Services
We provide various communication services. Please click on any of the links on the left to get more information.
To report problems electronically, please use HEAT Self-Service System (preferred)
or e-mail Debra Spencer-Carter or Trish Moore.To report telephone outages or problems call (713) 500-2280 and press 1 or 2. Difficulty might include: line out of service, static on line, no dial tone, callers can't hear or can't hear callers, calls aren't rolling to vMail, forgot vMail password, can't clear vMail message light; message button dials another extension instead of vMail, damaged phone cord; headset isn't working; buttons sticking; etc.
Telephone Moves, Adds, and Changes
MOVES - Relocation of cables, phones, fax lines.ADDS - Installation of cable, phones, fax lines, modem lines, single line phones, analog phones, 30 button add-on modules, headsets. Programming of statiion features such as intercoms, 8-way conferecning, call boxes, hunt groups, pick up groups and vMail paging option.
CHANGES - Can include all of the above, as well as display name changes, programmable button features, default vMail passcodes, line appearances, and vMail types (e.g. standard to enhanced).
MAC Work Order Request Forms:
For all requests please use the HEAT Self Service online form at http://hss.uth.tmc.edu.
The Communications Office is now asking our customers (like you) to enter your work requests in HEAT using the Self Service online form. This will prevent your request from falling through the cracks so-to-speak if one of us were to be out of the office unexpectedly. I really think that you will enjoy the system once you start using it. We have had very positive feedback from other users.
You will login with your UT login name and password. Once logged in you will be able to see all of the HEAT tickets that have been entered for you in a chart with hyperlinks to each ticket. On the left side menu/frame there is a new request link. Click on it and the select Communication Services from the drop down and enter all information that you can about the work needed.
To specify more detailed information, please use HEAT or contact Lonney Alldredge or W. Dennie Clemons.
Corporate accounts and special corporate/personal rate plans have been established for university employees and departments.Before Iniating Cellular Service:
1. Refer to "How to Purchase a Cellular Telephone" before selecting a vendor, signing a contract or buying a phone.
2. Contact vendors to see what rate plans they offer that may fit your needs.
3. Read the "Packet - Corporate Account" page which includes instructions and links to required documents.
Corporate Providers
- Verizon
- Bert Reiner, Major Account Manager (713) 819-4286; Bert.Reiner@Verizonwireless.com
- Sara Scott, Business Sales Representative (713) 806-4400; Sarar.Scott@verizonwireless.com- AT&T (formerly Cingular) - Sandra Spangler (713) 417-3366 or email Sandra.Spangler@att.com
How To's & Required Documentation
- How to Purchase a Cellular Telephone
- Packet - Corporate Account (includes link to required documentation)
MOUs (Memorandum of Understaning)
Cellular Service Request Form
For more detailed information, please e-mail Trish Moore or W. Dennie Clemons.
LD Auth Codes, Calling Cards (University issued), and Toll Free NumbersTelecommunications Services provides the UTHSC-H with local and remote access to long distance service, calling cards and 800 numbers. To secure long distance service, the customer must complete a Long Distance Authorization Form (available from Telecommunication Services). A long distance access and/or security code will be issued to the requestor once the properly authorized form and source of funds has been received by Telecommunication Services. The access and/or security code will allow the user to access long distance from a campus phone and/or remotely depending upon the approved options selected
Long-distance codes are treated in the same manner as passwords. Long-distance codes are confidential and should NEVER be shared. Each person who has reason to make long-distance telephone calls should have his or her own code. The person who is assigned the access code is held accountable and responsible for all charges made with the access code.
Requests for calling cards and 800 numbers may be made via e-mail or memorandum to Telecommunication Services. When Telecommunication Services has received the properly authorized and funded request, the calling card and/or toll free number will be issued.
UTHSC-H long distance services (dialed with the access code) are billed monthly based on actual usage. Calling card and 800 long distance service charges are passed through from the service provider. Use of the UTHSC-H long distance network is restricted and should only be used in support of university business.
Forms Required by Telecommunication Services:
Telecom Representatives
The following has been prepared to asist you while entering Purchase Orders ("POs") in FMS for Telecomminication Services. If you need further assistance please contact Mary Jason.
Purchase Orders Must be Entered as Follows:
REQUISTION PURPOSE: Internal Service (ALWAYS)
BUSINESS UNIT: UTINT
TYPE OF ITEM: Service (not a GOOD)
REQUEST TYPE: Fixed Cost
Vendor Number is ALWAYS: 0000000011
Long Distance (previously Road Runner)
Vendor Location = FLDAccount = 67503
- Long Distance Codes and Remote Access
- Calling Cards
- Toll Free Numbers (1-800-###-####_)
Cellular Telephones
Vendor Location = CELL
Account = 67516
- AT&T Mobility (formerly Cingular Wireless)
- Verizon Wireless
- Any other cellular provider not on a corporate account
Line Equipment (previously Centrex)
Vendor Location = FLE
Account = 67504
- Fujitsu Telephone Service and Equipment
- Southwestern Bell
- AT&T
- Any other outside business lines and circuits
Moves, Adds and Changes (MAC)
Vendor Location = Misc_MAC
Account = 69317Includes cable installations, pulls, splitters, activation of existing lines, relocation of lines and/or equipment.
- Moves
- Adds
- Changes
67514 Maintenance
(not commonly used)67281 Advertising
Southwestern Bell Yellow & White Pages
For telephone billing questions, contact Mary Jason or W. Dennie Clemons.
Speech Recognition System - ADVICE
ADVICE (Automated Directory Voice Integrated Call Enabler) Speech Recognition System:
Voice activated system used to locate employees or departments throughout the UTHSC campus, including LBJ, HCPC, and HRC. To use ADVICE within the university phone system (calling from 500-xxxx numbers), callers can dial extension 9222. To call the ADVICE system from any telephone number outside the university campus (numbers other than 500-xxxx), callers will dial 713-500-4472.ADVICE (Automated Directory Voice Integrated Call Enabler) Speech Recognition System is the voice-activated system used to locate employees or departments throughout the UT Health Science Center, including LBJ Hospital and the UT Harris County Psychiatric Center.
- To access ADVICE internally within the university phone system (calling from (713) 500-xxxx numbers), callers with “500” phone numbers can dial extension 9222.
- To call the ADVICE system from any telephone number other than a “500” number, callers should dial (713) 500-4472.
In some cases when asking for a name, you must be exact, for example, using “John Doe” or John W. Doe Jr. rather than “Jack Doe.”
If you find that the use of the formal or full name presents a problem for callers, the recognition can be modified so that it will also recognize an alternate name.
To request the creation of an alternate name, submit a request using the “comment” space on the form found at https://secureweb.hsc.uth.tmc.edu/telecom/speechrecogprobform.htm.
One additional caution: If a person moves within the university or for any other reason if his or her telephone number changes, it will not be changed within the system until PeopleSoft records reflect the change.Use the system.
Check your numbers.
Do you need an alternate?
Form to Report Difficulties:
For questions please contact W. Dennie Clemons.
Contact
Telecom
Site Maintained by Network Operations -
713-500-9269