Recently, your office received assistance from Telecommunication Services. In order to help us provide you the best possible service, please take a few moments to rate our service by filling out this evaluation form.
 

1. How did you contact Telecommunication Services?	Heat E-mail Phone Call Fax
2. When you contacted Telecommunication Services were you treated courteously and respectfully?	Yes No
3. Was the Telecommunication Services representative you dealt with knowledgeable and helpful?	Yes No
4. How well did the Telecommunication Services representative handle any questions you may have asked?	Completely Marginally Unacceptable
5. If you left a voice message was your call returned in a timely manner?	Yes No
6. If a technician was dispatched to your site, did the technician have all the information and resources necessary to complete your request?	Yes No
7. Was the technician supportive and helpful?	Yes No
8. Did a Telecommunication Services representative contact you when the work was completed?	Yes No
9. Did Telecommunication Services complete your request within the time frame that you were given?	Yes No
10. Did you receive what you expected?	Yes No
11. If you used the "HEAT" system to enter your own service request, was the "HEAT" system easy to use?	Yes No
12. Did you receive an electronic acknowledgement regarding your heat request?	Yes No
13. Overall, how would you rate your experience in dealing with Telecommunication Services?	Excellent Acceptable Marginally Poor

The mission of Telecommunication Services is to acquire or provide for the delivery of timely, cost effective voice communications, both internally and externally, to satisfy our customers needs while supporting the mission of our University.

Thank you for taking time from your schedule to participate in this project.